Return & Exchange
we strive to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges within 14 days after delivery and in new, unused condition with original packaging.
You must contact our customer center before returning/exchanging products with us. We will not process your refund or exchange request without early notification.
Please refer to Return & Exchange for the terms as following:
1. Order Cancellation
We offer a full refund if the order is canceled within 24 hours of your purchase. You should contact us at the customer center immediately once you decide to cancel the order. For orders canceled after 24 hours of purchase but have not been shipped, we will offer a partial refund after charging a 30% cancellation fee of the total order amount because we have already stocked up for the customer and incurred a charge. We will not accept order cancellation requests if the orders have been shipped.
2. Exchange
We will accept exchanges for a wrong style, size, or color. Because of the high cost of international shipping, we will ship the correct one in your next order shipment. We will allow a return for an exchange as long the item is unused/unworn with all its labels, tags, and original packaging. Shipping fees to return the item(s) to us and to resend the exchange will be covered fully by the customer.
Please contact our customer support before sending the products back.
3. Refund
If you are not satisfied with our products, you can choose to be refunded the cost you paid for any of your initially ordered items if they have been returned in original condition to our warehouse. Customers have to cover the shipping fees to return the items. As you know, it will be a high tax to import the textile from another country to China. After we Clear Customs, we will show you the Customs tax cost to pay.
Refunds will be processed within 48 hours after we receive your package. The refund will be issued to the original payment account that you used to pay for the order. Depending on your financial institution, the refund may take up to 14 business days to show up on your account. Please note that the original shipping fee and insurance fee are non-refundable.
Please note: If you are unsatisfied with our product, you need to send us a picture of the product you received and the product label. We need to confirm whether the product you received is placed on our website or not, and to confirm which product you are not satisfied with.
If you do not send the pictures to us, we can not continue to process your problem. Thanks for your kind understanding and cooperation
Please get in touch with our customer support for refund assistance.
Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns.
Returns will not be accepted without you having previously contacted our customer service team. Please do not return your parcel to the address on the shipping label as that is our shipping agent and we will not receive it.